CCI Health Services’ mission is to deliver high quality, accessible care to our community members, leading the way to a more equitable health care system for everyone.

KEY FUNCTIONS & RESPONSIBILITIES: 

• Provide education on preventive care, health promotion, and disease management to individuals and families within the target population.

• Assist individuals in navigating the healthcare system, scheduling appointments, and accessing necessary resources and services.

• Support the clinical team by assisting in screening, assessing, and completing other health-related tasks as needed.

• Establish trusting relationships with patients and their families and provide general support and encouragement. 

• Conduct intake interviews with patients, including enrolling patients into, and/or referring them to, various health, assistance, and social service programs. 

• Follow-up with patients, by phone, home visits, and visits to other settings where patients can be found. 

• Assist patients with completing applications and registration forms. 

• Conduct and verify eligibility determination, enrollment, and follow-up with uninsured patients. 

• Help patients connect with transportation resources and give appointment reminders in special circumstances. Transporting patients is strictly prohibited. 

• Be knowledgeable about community resources appropriate to the needs of patients/families. 

• Act as a patient advocate and liaison between the patient/family and community service agencies (i.e., schools, Department of Human Services, Resettlement Agencies, hospitals, support groups, etc.).

• Record patient care management information in the EMR (training provided) and other software no later than 24 hours after patient contact.

• Attend regular staff meetings, training, and other meetings as requested. 

• This position may require travel between CCI sites to provide additional coverage when needed. 

• Other duties as assigned. 

MINIMUM REQUIREMENTS: 

• High School graduate, or equivalent 

• Current CHW certification from an accredited program, highly desired. 

• Current BLS/CPR certification required. 

• Previous experience as a Community Health Worker, preferably working with diverse populations. 

• Cultural competence and ability to work effectively with individuals from various cultural backgrounds. 

• Excellent communication and interpersonal skills. 

• Proficiency in languages commonly spoken within the refugee population (i.e., Pashtu, Dari, Haitian-Creole, Arabic, and Dinka) is required.

• Familiarity with the local healthcare system and resources. 

• Ability to work flexible hours, including evenings and weekends, to accommodate the community's needs. 

• Commitment to promoting health equity and social justice.

• Extensive benefits plan
• Generous PTO Plan
• 403B Retirement Plan Employer match up to 4%
• Tuition Reimbursement
• Continuing education assistance; can be used toward obtaining certifications, renewal of certifications, or possible conference attendance.
• Our providers are insured for malpractice under the Federal Tort Claims Act.

Founded in 1972, CCI Health Services is a diverse and inclusive workplace grounded in community. Located in the Washington, DC Metro Area, each year CCI cares for more than 60,000 individuals in Montgomery and Prince George’s Counties. As a non-profit, CCI is committed to improving health equity through the provision of affordable primary care for all, across all stages of life. Visit ccicares.org for more information.